The product prices are shown in the product presentation. The product prises include VAT. The final amount of tax is visible in the basket and in the order confimation.
Retail Customers can pay their orders with the payment methods presented in the basket.
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The costs are added automatically to the sum of the order.
We will ship the products as soon as possible. This will happen usually within the day of the order. If some of the ordered items are out of stock, we will directly contact you about the situation. Normal delivery times are 2-3 work days to Finland and 3-5 work days to the rest of the Europe. These delivery times can not be guaranteed. Delivery times can sometimes be a lot longer.
You have a right to return any of the products within 14 days of delivery. To return the products you must fill out the return form. Registered customers can do that easily from the My Account page. Unregistered customers can fill out this Return Form. You can return the product without extra return costs. The returned products need to be non-used and non-changed. Because of the nature of the products, you are not allowed to return opened packages because opened products can not be re-sold.
If the delivered product has been damaged, you can report this contacting us. At the same time you should inform us if you would like to get the money returned or rather get a replacement product. Depending of the payment method used, we might need a bank account number to return the money.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi)